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Our Team

About Us

Our Team

Our staff strives to deliver access to tailored health insurance and employee benefit options with special emphasis on prompt and lasting customer service.  

Cathy Merz

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VP of Employee Benefits

Cathy began her insurance career at Great West Life Insurance in 1991, selling self-funded programs and 401(k) plans. Upon moving to the Pacific Northwest, she joined Kaiser Permanente as a large-group sales executive. In 1998, she spearheaded the retirement plan division at Campbell Galt and Newlands. In 2010, she purchased Donna M. Carlson Insurance and expanded the agency. Cathy enjoys volleyball, reading, and spending time with her husband and three children.

Becka Kemper

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Account Manager

Becka has lived in the Northwest her whole life. She began working at Dutch Bros and fell in love with the culture of customer service! She was promoted to Store Manager of the busiest 24-hour stand in Oregon. Now she is excited about what lies ahead here with Cathy Merz Insurance as she recently got her insurance license. She currently lives in a cabin in Banks, surrounded by family. When she isn’t at work, she loves hiking, camping and spending time with her husband, two boys and her chocolate lab.

Joseph Easly

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Account Manager

Joseph Easly is a dedicated professional with a diverse background in both military and civilian roles. After serving in the ARMY for five years, Joseph transitioned to a career in healthcare, working at Oregon Health & Science University (OHSU) in the Infectious Disease department. With a passion for education, he also contributed to the community as a substitute teacher, sharing knowledge and inspiring students. Joseph's unique blend of experiences in the military, healthcare, and education showcases a commitment to service and excellence.

Cindy Madsen

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Account Manager - Medicare

Cindy graduated in Finance from Northern Illinois University and soon thereafter joined a financial advisor there in Illinois. Later in Colorado, she joined a marketing firm handling national accounts for Chevy & Cadillac. In 2021, she joined Cathy Merz Insurance and has loved working with the team. Cindy and her husband now enjoy hiking and outdoor activities in sunny Colorado.

Tori Talbert

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Account Manager

Tori started her career in the health insurance and retirement industry. Tori focused on retirement planning for 13 years, took a break to raise her two sons and came back to health insurance a few years ago. She enjoys building relationships with the clients and becoming a trusted source of information and support. Outside of work, Tori enjoys all things hockey! Tori is very involved with the Jr. Winterhawks organization that her youngest son plays for at the AA level (her older son aged out; he played for 12 years). Tori also has other interests outside of hockey like gardening, hiking, and spending time with friends and family.

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